Shipping & Returns Information
Where can we ship to?
We can ship to anywhere in the UK via courier for next day delivery (some areas including the Northern Highlands may take two days) and if booked before 3pm we can get your equipment to the courier on the same day to arrive the next day. We also ship to Ireland and can ship to other parts of Europe too.
When you can deliver and pickup?
Our next day courier Interlink/DPD will now deliver 6 days a week (Sunday excluded). Delivery services include by 10.30, by 12 and next day any time 9am-5pm (anytime service not available on Saturdays). We can also send small single items such as lenses via Royal Mail Special Delivery for next day delivery on a by 10am or by 1pm service.
How much does it cost?
Cost is worked out by volumetric weight and we show the shipping price when you add an item into your kit list (like a shopping cart). We double check with our courier before finalising the rental and inform you of the price before taking any payment. Please contact us for a specific shipping quote based on volumetric weight if the price does not automatically show up on the website. Some very heavy items need to go by freight and this requires a manual quotation.
Can you explain the delivery and pickup text and email messages?
Our next day courier Interlink/DPD will send you a text message with a one hour delivery window. They track their driver locations carefully so you will always know when the delivery will happen. At present pickups are based on an 'anytime' pickup but this is changing to a one hour pickup window depending on your location. The video below explains some of the process using the Interlink Predict™ system.
How is it shipped?
Most of our equipment is shipped in Pelican (Peli) cases, which are hard wearing, shockproof, waterproof cases. Some equipment like tripods are sent in padded bags within solid cardboard boxes.
How do I return the equipment?
Our usual practice is to book the return courier for you and send you the paperwork - you print out the return labels and attach them to the gear. Some couriers will only let us book a week in advance, so for long term rentals we will book it nearer to the collection date and e-mail you the documents.
For short rentals we usually supply the paperwork with the equipment, e-mailing a back-up copy to you as well in PDF format.
Please ensure all of the original shipping labels have been removed prior to collection by the courier.
Can I collect the equipment from you?
Yes! We are happy for you to collect the equipment from us in North Devon. Just let us know when you book the rental and we can arrange for someone to be here. We can also talk you through any questions you have and even demonstrate equipment before you take it away. We can arrange equipment specific training too if required. If you are not far away we can sometimes deliver same day if we are available.